ON – Province provides service guarantee for online orders

The Ontario government has announced a commitment to provide provincial residents with documents ordered online through Service Ontario within 6 business days. Where that service commitment is not met, customers may be eligible for a refund of up to $100.

The new service commitment, which is outlined on the Ontario government Web site at http://news.ontario.ca/mof/en/2011/01/publications-ordered-online-guaranteed-in-six-days.html, applies to applications for Regular and Premium Birth Certificates, Regular and Premium Marriage Certificates, Regular and Premium Death Certificates, Master Business Licences, and Publications.

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